(University | New York, NY, USA)(An older professor calls for help with his campus webmail. He is trying to open an email by checking the box. I show him how to click the subject instead. Lo and beho...
(Home Improvement | Richfield, MN, USA)(I am walking a customer out to her car so I can help her load the mulch she has purchased. She tries unsuccessfully to use her key fob to open the trunk.) Cust...
(Retail | Edmonton, Canada)(At my store we sell Saxx, a type of men’s boxer briefs that contains a “holder” for added support and comfort for men. These sell for around $25- $30. A ...
(Pet Store | USA)(An elderly couple enters the store and starts checking out our collection of animals.) Me: “Can I help you?” Man: “Yes, we would like a pet…maybe a cat, or a...
(Coffee Shop | Chicago, IL, USA)(We used to have a candy topping for a certain holiday drink. It was discontinued because people found it unpleasant. One customer went as far as to claim that a baris...
(Zoo | USA)(I am a zookeeper, and am taking care of five lions which are new arrivals. We’ve set up a natural habitat for them and they are ready to be introduced to their new home. I press the...
(Bookstore | Belgium)(I’m a customer sitting in a bookstore calmly reading my own book. I always go there because it’s pretty cozy and they let me because I’m a regular.) Customer: ...
(Coffee Shop | Virginia, USA)(I work in a Coffee Shop. I was on break in the lobby when a couple walks in. Directly behind them is a cute little boy in Batman costume.) Me: “Oh my God! It’...
(Water Park | Vernon, NJ, USA)(I work for a large water park that has a ride which involves a jump off a 25 foot cliff and a Tarzan rope swing. On these rides, we have a series of questions we legall...
(Retail | Miami, FL, USA)(A customer walks in with his girlfriend. He’s having an issue with his cellphone.) Customer: “I can’t hear my phone ring! This is an outrage! I paid so muc...
(Retail | Florida, USA)(Our shop sells a lot of space-themed items, including a good deal of Star Wars merchandise. I am approached by two guys in their early 20s.) Guy #1: “Excuse me, miss, bu...
(Grocery Store | Edmonton, AB, Canada)(I’m cashing when an elderly customer comes to the till.) Me: “Hi, how are you?” Customer: *mumbles* Me: “Do you have a rewards card toda...
(Tourist Attraction | Alaska, USA)(I was born and raised in Alaska. I’ve been told by a lot of people that I sound very generically American. I’ve been answering questions for this couple...
(Retail | Aurora, CO, USA)(I’ve been at work for 8 hours and am finishing the last bit of the late-evening rush. A husband, wife, and their 6-year-old daughter come through the line with severa...
(Party Store | California, USA)(It’s a few days before Halloween, and I’m a customer waiting for my sister to pick out a Halloween costume at a popular party store. An elderly customer ap...
(Hardware Store | USA)(This takes place at a national retailer who takes pride in its lifetime warranty on hand tools. One customer came in trying to take up the store on that offer.) Customer: ̶...
(Clinic | Sydney, Australia)(I am a medical receptionist for a busy medical centre. On this particular Friday night, we only have two doctors on and at least 35 people waiting. A new patient comes in...
(Gas Station | Portland, OR, USA)(Note: This occurs at the pump while the customer’s car is filling.) Customer: “Is it okay if I smoke here?” Me: “No.” Customer: “...
(Bakery | USA)(A well-dressed woman enters the store and hands me a note.) Customer: “Could you get this order ready for me, please? I’ll be back in ten minutes.” (I look at the not...
(Restaurant | Ontario, Canada)(I work as a server at a vegan cafe when a girl in her twenties walks in.) Me: “Hello, what can I get for you?” Customer: “Hi, I’ll have a coffee...
(Retail | New Zealand)(An older customer with a very old laptop approaches me.) Customer: “Can you help me? I upgraded to the new Windows 7 thing and it’s going really really slow. Do I h...
(Restaurant | NC, USA)(One late night at the diner where I work, a customer comes in late at night, obviously drunk. She orders three pork chops, hash browns with all the toppings, and eggs. The cust...
(Fast Food Restaurant | Goshen, IN, USA)(It’s my first night working drive-thru. I’m really nervous and trying to be polite to the customers. A man orders his meal and pulls up to window ...
(Retail | Queensland, Australia)(When Guitar Hero first came out, our store had the game set up for customers to play in-store. A customer who looks to be in her late thirties or early forties is che...
(Electronics Store | Ontario, Canada)Customer: “Can I ask a question?” Me: “Sure.” Customer: “Camera. Wrist strap.” Me: “…I’m sorry?” Custo...
(Retail | County Tyrone, Ireland)(I am helping a customer choose clothes for her son while he tries them on in the changing room. She is on the older side of middle-aged and has a terrible cough.) Cu...
(Restaurant | Montana, USA)(The restaurant I work at is rather unimaginatively named after the street where we are located. There is an equally unimaginatively named salon just a block away from us. ...
(Mall | Ontario, Canada)(We have a big display of used books just outside our doors that we sell to raise money for a local charity. Paperbacks are $1 and hardcovers are $3, but we sometimes let them...
(Movie Theater | Sandy Springs, GA, USA)(I’m cleaning one of the theaters after a show. The lights haven’t come up yet, so I have a flashlight with me. An old lady approaches me.) Old Lad...
(Retail | Michigan, USA)Customer: “Why do these jeans say ‘straight leg’ on the tag?” Me: “Oh, we carry three different types of jeans. So, we mark each pair to—&#...
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