From time to time we all receive those fake bank emails telling us to login and update our records. What are the chances of you receiving a malicious and fake hotel reservation email message though. ...
Just a quick post for today and it’s from an article that I was reading on the Washington Post announcing an app called FlyRights which allows passengers travelling through the United States, to comp...
Over the years I have written on a number of occasions about what my thoughts are on the future of holiday reviews and the debate about the trustworthiness of such reviews continues. I think it is im...
I have travelled into Heathrow airport a few times and my last memory was queuing for what seemed like for an eternity to go through the security and passport control. So, it didn’t completely surpri...
I have just finished watching an interesting piece on BBC News about the problems with all-inclusive holiday deals. Over the last couple of years there has been an increase in British holidaymakers o...
Despite not writing a blog post since January, I still record complaints received from consumers to report out the most common complaints. I will be publishing this report in full soon, but, when the...
Earlier this morning I read on Europe a la Carte that EasyJet has ditched its free fee payment option for passengers using the Visa Electron card and now charges £9 administration fee for all debit c...
I am sat here wondering if the UK government gives a damn about tourism, or, do they even want the electorate to leave the country – frustration for travel consumers as we face more expensive holiday...
Quite a lot of buzz this morning about the announcement that airport operator, BAA have warned passengers of delays of up to 12 hours on flights coming into London Heathrow on Wednesday 30 November. ...
As expected today I received a flurry of emails from consumers worrying about their holiday or concerns about booking a holiday with Europe’s second biggest tour operator, Thomas Cook, who are report...
I dislike the term ‘Staycation’ and I don’t trust ‘consumer surveys’ when they are being used to promote travel products, but a recent press release from Columbus Direct caught my attention because i...
Initially, I liked the idea of receiving daily emails offering me deals in my home city of Leeds but last week I unsubscribed to every daily deal website simply because my inbox was full of beauty de...
I don’t like it when consumers are not treated fairly, so I will help out any consumer who I feel has been let down by a company. This week I received an email regarding a flight booking issue, where...
This issue has appeared in my email inbox a few times this month so I thought it was worthy of a rant. An airline changes the flight time and notifies the passenger via email. This is the only method...
You often read PR-led surveys in the national media which highlight popular holiday complaints but I wanted to find out what the real common complaints were amongst my readers, so, since April 2011 I...
The lovely Carmen Roberts from BBC Fast Track has given my campaign to clean up British hotel rooms a mention on her latest programme. You can watch the video here. I have attempted to make more peop...
As a consumer who travels on a budget I have often stayed in hotels around Britain that are dirty beyond words. It does not matter how much you have spent on a hotel room, the minimum you should expe...
This week I received an interesting email where the consumer explained that they have paid for a 14 night holiday, but in reality they will only stay in the accommodation for 13 nights. This seemed a...
My brother will walk into a restaurant and before ordering a meal he will first visit the toilets. If they are not in a satisfactory state he will announce to his family that they are not staying and...
I have become tired of writing about travel consumer issues and for the last five years, I have highlighted many issues that consumers have with travel, yet, nothing really changes in the travel indu...
There are many pitfalls when booking a flight online and one of the biggest traps that consumers get caught up in is when the passenger information is mistyped. I cannot tell you how many emails I re...
I am sure you will have heard on the media that Grimsvotn volcano has erupted and is causing problems for flights in Scotland with Loganair cancelling 36 flights today. Obviously, the recent media at...
Aha, this is a question I can relate to because I go on holiday a lot on my own and I was interviewed by the BBC on this very topic. When you a book a package holiday some tour operators add on a sin...
Every day I receive a bunch of emails from readers asking travel consumer questions, so I thought I would mention a few of them on the blog along with my reply. At the moment I am receiving a lot of ...
It’s not always easy to have some ‘sit back and relax’ time when flying with no-frill budget airlines. Flustered already by the time you find a seat, high-volume pilot announcements are followe...
The other night I was having a chat with Kevin May, editor of Tnooz and I asked him about innovation in travel, or the lack of it in Britain. As I wrote a while back there doesn’t seem to be a great ...
I really did not want to fly to my holiday destination this year because of the issues I had last year. It has been nearly a year since I travelled abroad, which is a long time for me – the thought o...
At the moment we are hearing a lot of positive media attention that London will be ready for the Olympics in 2012 with the completion of the velodrome and main stadium. That’s good, but, is London re...
When I read this story it was on 1st April, I was not sure if it was yet another April fool’s joke, but no, it is true, a 6ft 9” passenger was kicked off a Horizon Air flight because he was too tall ...
There’s no doubt that technology is always changing and I admit that I couldn’t travel without my iPhone nowadays, mainly for its HD video and apps like Instagram which makes sharing photos much more...
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