(Clothing Store | Eau Claire, WI, USA)(I am ringing up a customer. While she is waiting for me to finish, I suggest that she tries our fragrances.) Customer: *sprays fragrance* “This stuff smel...
(Insurance | Spartanburg, SC, USA)(I’m in the middle of explaining insurance coverages to a customer when I get to her roadside service information.) Me: “…and you also have on here...
(Mall | Nobelsville, IN, USA)(Over the holidays, I work as a Santa that little kids can take pictures with. One particularly large family cames through with just one little girl. She comes to me and ...
(Tech Support | Long Island, NY, USA)Me: “I see the problem. You entered a zero in a field where you were supposed to enter an O, for ‘Other.’” Caller: “The letter zero?...
(Retail | St. Johns, NL, Canada)Me: “Sports department, [name] speaking.” Caller: “Can you transfer me to the jewelry department?” Me: “Uh, we don’t have a jewelry...
(Call Center | Scotland, UK)(I am manning the phone line on a particularly busy night.) Me: “Hello, how can I help you?” Customer: “Yeah, I got this letter from you which says I don...
(Theme Park | Orlando, FL, USA)(I am working the photo center of a thrill ride, where people can look at and buy the photo taken of them in their ride car. An older couple comes up and orders their p...
(Retail | Odessa, TX, USA)Customer: “Excuse me, do you have that new Twilight movie Breaking Dawn?” (Note: as the customer asks this question, I am stocking a life-sized display case of E...
(Coffee Shop | Montreal, QC, Canada)(I’m a cashier at a coffee chain. Our location is popular so the line is usually long. I overhear the following conversation between two customers.) Customer...
(Retail | Drexel Hill, PA, USA)Me: “Hey, how you doing?” Customer: “Not too good. My favorite aunt is dying and I have to go to the hospital.” Me: “That’s too bad....
(Ice Cream Store | Texas, USA)Me: “Hi, how are you doing today?” Customer: “Hey, you. Um…you got any corn dogs?” Me: “I’m sorry we don’t.” Customer: &#...
(Retail | Quebec City, Quebec, Canada)(Our store has an aisle with toys as well as celebration stuff for birthdays, including candles for birthday cakes. I am filling up this aisle when a lady in her...
(Retail | Jacksonville, FL, USA)(Note: this takes place before either of these films are available on DVD or Blu-ray.) Customer: “I’d like a copy of Transformers 3 and Hangover 2.” ...
(Library | Seattle, WA, USA)(Our location has two entrances, one of which is closed because of unsafe conditions on the adjacent sidewalk due to a recent snowstorm. A woman approaches me as I’m...
(Advertising | Florida, USA)Me: “Okay, sir, and the bill-to address?” Customer: “237 Ooh-sah Highway.” Me: “Would you mind spelling the highway name for me?” Custo...
(University | Michigan, USA)(A student comes in to the Registrar’s office to pick up a transcript. After discovering that she never placed an order, I tell her to place the order so that it wil...
(Post Office | Duncan, BC, Canada)(I’m standing behind the counter at the postal outlet. We have a stand in front of the counter with a sign that shows our hours in military time. I notice a cu...
(Arcade | Pennsylvania, USA)Me: “Hi! What can I get for you?” Customer: “Well, I have two coupons here. One is a large pizza, four sodas, and 70 tokens for $29.99. The other is for ...
(Smoothie Shop | California, USA)(I work at a shake/smoothie shop that specializes in healthy shakes with organic ingredients blended before the customer’s eyes. A woman who looks to be in her ...
(Fast Food | Ontario, Canada)Me: “Hi, there. What could I get for you?” Customer: “Hi. Uh, do you guys sell slices?” Me: “No, this is a pita shop.” Customer: ̶...
(Retail | Utah, USA)Me: “Since you’re using a credit card, I need to see your ID, please.” Customer: “Oh, for crying out loud!” Me: “Ma’am, we ask for ID for...
(Restaurant | New York City, NY, USA)(I’m at the computer putting an order in when I notice a guest at a table adjacent to me behaving oddly.) Customer: *cranes his head around frantically* Me:...
( | UK)(The waitress is trying to take our orders when a customer from the next table rudely interrupts.) Customer: *interrupting* “Is the fish suitable for vegetarians?” Waitress: “...
(Coffee Shop | Santa Barbara, CA, USA)(A customer orders an iced coffee. I get it for her. She has a puzzled and dismayed look on her face.) Me: “Is there a problem, ma’am?” Custome...
(Retail | Fort Collins, CO, USA)(I’m seven months pregnant and am working the checkout.) Customer: “Oh, you’re pregnant! It’s a girl, isn’t it?” Me: “Yes, sh...
(Restaurant | Cincinnati, OH, USA)Me: “Welcome to [restaurant)]. My name is—” Customer: *rudely* “Can we go ahead and order? I am starving.” Me: “Go right ahead, s...
(Video Game Store | Finland)Customer: “Hi, I would like to return this game.” Me: “Of course. Do you have your receipt with you?” Customer: “Yes, here it is.” (We ...
(Beauty Salon | Germany)(I’m a customer, and overhear an elderly gentleman and the hairdresser who is cutting his hair. The gentleman’s wife is present, too.) Hairdresser: “Do you w...
(University | Massachusetts, USA )(I work at a university; note that it is generally considered very academically competitive.) Student: “I think there’s a hold on my account.” Me: ...
(Ice Cream Shop | Newington, NH, USA)(One day, my brother stopped by my work to chat. He is about 6 feet tall, broad shouldered, has short hair, and a beard. A customer comes in, so I say goodbye to ...
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