Fixing QuickBooks Error 15102 While Downloading Payroll & QuickBooks Desktop Update

QuickBooks Error 15102 is one of the most common QuickBooks error that usually emerges while updating QuickBooks Desktop, or when downloading a payroll. The exact error message that appears on the screen looks like this – “Error 15102: Failed to reset update”.

Potential Causes of QuickBooks Error 15102

• If the targeted download location is inaccessible or invalid. And if the “Shared Downloads” setting has been turned on.

• When QBD is made to work in a terminal services environment in the multi-user mode.

• It could also occur when you are not logged in as a Windows Administrator. Or if you are running the app as administrator & using Windows Vista.

Over here in this blog, we will be specifically discussing how to get rid of QuickBooks Error 15102. After going through this blog thoroughly, you will be able to download QB Desktop Update & the latest payroll update. All you need is an active payroll subscription.

Important Note: QuickBooks Error 15102 also occurs when you are not using the latest version of QuickBooks. Therefore, you need to reset your program update & will have to download the latest tax table once again.

Steps To Resolve QuickBooks Error 15102

1. If you are using multi-user mode, then you need to switch to single user mode.

2. Be assured of the mapped file location.

• Press Ctrl 1 to open the product information window. Then, you will have to find the mapped location path; for instance: (x):\(folder name)\(data file name) & jot it down.

• Now, click on “Help & Update QuickBooks”.

• Then you need to click on the Options Tab & will have to make sure that the information contained in the Download Location is accurate.

• The file drive in the download location needs to be the exact same that appears in Product Information window when Shared Download Setting has been put to Yes.

• The directory remains the same in regard to the directory in the Download Location and the directory in QuickBooks Desktop Installation directory when shared download setting has been put to “No”.

• If the location has been found as “incorrect”, you need to change the state of that location.

• If Yes is selected for Shared Downloads, then you need to put it to “No”. Now click on Save. But, if No is selected for Shared Downloads, then you need to change it to Yes.

• Click on Save.

3. Now, click on the Close button & once again, download the latest tax table.

• In case, the download location is accurate, then remap the drive to a new letter.

• Firstly, you need to close QuickBooks company file.

• Now, remap the network drive to a new letter.

• Now, open your company file by using the new mapped-drive letter.

• Select Help>Update Quickbooks.

• Now, click on the Options tab.

• Put Shared Download to “Off” and then again put it back “On”.

• Make sure that the download location is deploying the newly mapped-drive letter.

• Select Save>Close.

• Afterward, you can download the latest tax table once again.

4. If you are constantly facing issues with Windows Vista, then run QuickBooks Desktop as an Administrator

• Right-click over QuickBooks Icon & select “Run as Administrator”.

• When the UAC (User Account Control) prompts you to run the application, click on “Continue”.

• Now, you simply need to reset QuickBooks Updates.

If somehow, you are still not able to make QuickBooks error 15102 disappear in your QuickBooks, Dial QuickBooks error help number 1-877-263-2742 and connect with certified QB tech experts to fix your issues immediately.