The world of technology is full of jobs that require a combination of left brain creativity and right brain analysis skills. And nowhere did this successful combination need more than in desktop support operations. A desktop support engineer plays a vital role in the IT environment of any organization. He or she acts as a single point of contact for end users - or customers - to receive maintenance and support, including installation, maintenance, diagnosis, updating and repair of all products - cars and equipment to ensure optimal performance. In addition to extensive hardware experience, the position requires expertise in software applications, operating systems and network connectivity.
Desktop support skills
As a desktop support engineer, you need to be an expert tech problem solver, as you usually spend your days:
• Identification of problems
• Repair problems