The Airline Industry’s Lobbyist Says Mileage Programs Should Be Able to Change Their Terms on a Whim. He’s Wrong.

The airline industry's lawyers and lobbyists continue to push the envelope for rights to utterly disregard their members. Some programs are worse than others in terms of their actual behavior, but here the industry as a whole contends there are no restraints at all on changes to mileage programs that might occur -- no need for advance notice to members at all.

That is an untenable position, and it needs to be shouted from the rooftops.

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