Thus far, I have spent half my day on the phone, on hold, with customer service. I'll spare you the details. Sufficient to say, I may have used the term "assneck" on more than one occasion. Anyway. When I'm on hold in situations like that I like to play this game my mom taught me, Ying Yang. I don't think she made it up but I don't know anyone else who plays it. It's oddly calming. Good for squirmy children and irritated adults. The crux of it is this; you say one thing you find unappealing...
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