How to Switch From In-House To Outsourced Billing in 3 Easy Steps

Are you delaying witching from in-house billing to a professional agency? Perhaps it’s because you’re worried about the complicated and long process fraught with issues. Truth is, it’s easier to make the transition that you think. Working with a reliable and professional billing agency will make you wish you made the switch sooner. The sooner you switch to professional billers, the earlier you enjoy the benefits of outsourced billing.

So, how does the transition go?

Well, this depends on a variety of factors including your current system, size of your practice, and the required cleanup of accounts receivables. This article has an overview of the whole process with tips on making the transition easier. Before taking the plunge, it pays to find a reliable and professional billing team. This will seamlessly do better work than your in-house billers.

Why outsourcing medical billing matters

It’s important to team up with an experienced billing company that will work with your current billers to access your current billing records. This might include requesting log-ins into your system for data to move to their internal systems. Be prepared to provide them access to as much data as possible for a seamless transition. During accounts receivables clean up, offer details regarding current outstanding bills and bills for processing.

The medical billing experts might have to train your team to let them understand the new systems. This also allows understanding of how the new system works to help them know whatever goes on. Ensure to see that your team doesn’t miss such important training. It eliminates misconceptions your employees might have about the new system to make everyone be on the same page. The professional company will handle the transition. Your team has to be available to answer any questions that might come down the road.

Steps for a smooth transition

Presence of a contact person from the company

To keep communication clear and open, the company should have a contact person in your office. Multiple people are likely to give differing answers. To eliminate this confusion requires only one contact person to answer questions and oversee the transition. The company usually selects a person with enough experience handling medical billing processing.

Inform your staff about the change

Some people don’t react well to change. These might feel the in-house billers are doing a great job. Others might have a fear that outsourcing billing takes away their control over the process. Communication to all employees about the change and its benefits eliminates these fears. Highlight benefits such as more time for patient care, reduction of billing errors, and happier patients in the long run. After sharing the anticipated benefits of outsourcing billing, give your staff time to soak them in before the transition happens. By the time this happens, your employees will be ready.

Plan the transition cleanup

During the transition, some cleanup is necessary and it might require your current outstanding bills. Ensure to work with the professional billers to see the way forward. Perhaps you’re considering taking out all outstanding bills in a bid to collect payment. Alternatively, you can just save your time by ignoring them. Regardless, ensure to have a plan to determine the flow of things. This makes the cleanup during the transition easier and seamless.

This is important

When ready to make the switch from in-house billers to outsource professionals, ensure to hire a company willing to go with you all the way. This should focus on making the transition as smooth as possible while handling your billing process to allow your team to focus on patient care. Professional billers will show guide your team to make the transition as easy as possible and its benefits for your medical practice and patients. This will help you make the decision to switch to outsourced billing in your practice.

Bottom line

Health practices must focus on offering excellent patient care services. However, they also have to make profits like any business. Many activities are required to run a successful practice including billing. Relying on in-house to handle billing promotes staff burnout and billing errors leading to denied claims. Luckily, teaming up with a professional billing company is a smart idea. The company will have expert billers to seamless handle all billing process in your practice to give your staff to offer excellent patient care.