Top Technology Trends Prominent in the Travel & Tourism Industry
Technology is an important part of the travel and tourism industry. They are not just supporting the businesses in their everyday operations, but at the same time improve the customer experience as well. This is the prime reason why airlines, hotels, restaurants, and others focus more on the new technology trends within the travel sector. It is particularly important during a medical emergency, with customer hopes moving. Here, we will discuss the new technology trends of the market.
What is Travel Technology?
In easy terms, travel technology implies using tech to plan trips. It assists the travel agencies to book a trip for the customers along with airline tickets, hotel accommodation, car rentals, and additional travel-linked activities. You can say thanks to the computerized reservation systems (CRSs) used by the hotel as well as airline partners. They can manage everything related to travel in a few minutes.
Different reservation systems store and recover real-time data, so each travel agent can modernize communication with all the appropriate parties. Travel technology allows automating payments, booking, and backing office jobs for travel agencies. It allows the customers to make the online booking even in the absence of a travel agent.
More, companies are helping startups to implement travel technology. Everyone is finding it accommodating.
Let’s discuss the top trends
Voice Search and Control
Mobile phone users have assisted to understand the importance of voice search when it comes to the technology trends in the travel sector. Especially, more travel customers are making use of voice search to discover and book airline tickets, hotel rooms, and experience of the travel. Thus, it is important to design the website with a voice to take advantage of the trend.
Robots
Robotics technology is considered as a most exciting form of travel technology and getting better regularly. Take an example, robots have been utilized in concierge-like roles, assisting to welcome the guest when they come and share information. Many of the hotels have expanded their use ahead still, engaged in cleaning as well as handling the luggage.
Inside the food outlets, robots can potentially have a responsibility in food preparation as well as food services. In the airports, they are used to notice concealed weapons. However, some manufacturers are also using robotics to make luggage cases that cleverly follow you. Additionally, the travel agents are using robots for pre-screening, turning the waiting moments highly productive for buyers.
Payment Possible without Contact
One more form of IT solution for the travel industry is the skill to accept contactless payments. It will let the travel companies complete the payment process quickly in any conditions customers don’t have cash in hand. It is a time saver and improves the experience of customers. The presence of contactless payments started as easy, but it has emerged as an important part of tourism marketing during the entry of the pandemic (CoronaVirus). Since the travelers are worried about the virus spreading, some are reluctant to manage the money. Making use of contactless payments is possible to defend the staff.
Virtual Reality (VR)
For different industries, virtual reality has been an emerging technology. However, the role inside the tourism industry is significant. No doubt, it offers travelers the ability to practice far away areas from the ease of the home and it can be special to complete the booking.
Making use of the VR tours, buyers can experience everything started from the virtual hotel's tours and restaurants to landmarks, national parks for particular activities. The immersion and interactivity can also assist you to find a competitive edge over the competitors who are not yet making the most of these sorts of tech trends. The majority of the VR tours or 360 tours are now well-matched with mainstream web browsers and can assist those who are unenthusiastic to travel due to COVID to find the advantages more clearly.
AI Chatbots
It can be one individual but rational travel technology you can make, due to the chatbots can give the customer fast answers to questions on a 24/7 root, despite the availability of the staff. It can be important for living up to present hopes on customer service.
We hope these technology trends will help you build innovative solutions connecting travelers across the globe.
